FAQ

Connect with Seven Hills Cloud Technology experts and our team to share issues, resources, helpful tips, and get answers to difficult questions. Here We provide the Frequently Asked Questions !

General VPS

Colocation service provide the quality of your data center needs with low operational cost.

General

What is colocation?

A colocation is a data centre facility in which a business can rent space for servers and other computing hardware.


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How quickly do you deploy and get server up running?

After completion of payment we will start the deployment of your server and based on your requirements we will customize the server as soon.


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What is the difference between colocation and dedicated hosting?

With colocation service you will provide your own equipment and we will provide the space, bandwidth and power. With dedicated hosting we will provide.


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Who needs colocation?

Customer who needs full control overall features of their datas and the way of its operation including the supply of hardware will prefer the colocation.


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Server Colocation

Why server colocation?

An effective reliable server is important for your business growth. Sever colocation provides you the flexibility to operate and maintain your server in well secured data centre. It is also reduce your capex of infrastructure


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Features of server colocation?

? The servers will be terminated on a Gigabit Ethernet switch if internet connection is required for the server.
? The co-located server may be kept behind shared firewall
? The firewall rules will be created as per customer requirements.
? Fire safety and smoke detection systems are available.


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Rackspace Colocation

What is Rack space colocation?

Rack space colocation service provide you Os, device control without the risk, inconvenience associated with the maintenance of physical device, networks and storage spaces of you.


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What are the rack space colocation do you provide?

We are providing Full Rack space colocation, half rack space colocation, Quarter rack space colocation.


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What is rack 1U or one rack unit?

A?rack?unit is a unit of measure used to describe the height of a server, network switch or other similar device mounted in a 19-inch?rack?or a 23-inch?rack.


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General

What is dedicated server?

A dedicated server is a leased server solution which is placed in our data center. You don?t have to invest much amount for hardware and infrastructure directly, you pay the monthly fees for the hardware, If necessary software and operations. A dedicated server is a type of remote server that is fully dedicated to an individual organization or applications. IT is exclusive not to share with any other customers, service or applications.


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Can I change or upgrade my physical specifications of my server?

Hardware changes can be made at any time to any of our servers but that made changes in the monthly recurring charges.


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Why I need to choose a dedicated server?

For your customer requirements, flexibility, performance, more bandwidth, CPU, RAM, disk space and you have your own control of your server all by with yourself. You don?t want to be affect by other customers by using a same server and it is very easy and simple to update the hardware and software of your server.


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Can I reboot my dedicated server?

Yes, you are free to reboot your server remotely at any time at no charge. This also a benefit of having a own server.


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What are the hard disks you provide on dedicated server?

We provide SATA, SAS and SSD drives for the servers based on the client?s requirements and their budget.


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What software and applications can I install on my dedicated server?

You can probably install any software and application on your dedicated server with root server.


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Do you monitor my bandwidth usage?

Yes, we monitor standard SNMP tracking at your servers switch ports level.


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What happened if I run out of space in my hard drives?

We offer many different hard drives upgrade to you as an option. You have the ability to add in your backup drives and additional drives for storage space or swap out your primary drivers for more capacity drives. All options of additional drivers have additional cost. Please contact or chat with our sales team for pricing and more details.


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Can you help me to migrate my old server to here?

Our qualified team is here to help you to migrate your current server to here.


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Can I upgrade my VPS plan to dedicated server plan?

Yes, currently if you have a VPS hosting with us, you can upgrade to our dedicated server plans with us easily, our team is here to help you to migrate your data from current server to new server.


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What does managed dedicated server really means?

Providing full server management including network and hardware all the way to server hardening, backup, operating system updates and much more.


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What does unmanaged dedicated server means?

When coming to unmanaged dedicated server concept, it means that you have to manage everything and anything related to your server. You only have resolve any issues related to your server by yourself. Most of the unmanaged dedicated server in data centre, they have done the initial setup of your hardware, networking, assigning ip and getting you online. Other than coming on your part that including installing os, control panel, configuring servers, troubleshooting and much more.


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General

What is VPS Hosting?

With the use of virtualization software, the physical servers can be separated into multiple servers, they looks and acts like an individual servers on same node. Each virtual servers can their own Operating System, Each servers administrated differently including the system reboot. The VPS cannot interact the hardware and file systems directly on which they are running.


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Is VPS is secure?

Yes, VPS is secure, because each VPS server has its own or dedicated RAM and CPU. You will get full access of your VPS account including the root access.


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Who need VPS?

As business web traffic increases and overall performance and throughput can be compromised. Any business owner who are all expecting growth in their organization might review a VPS. Only a minimal management skills are required to handle a VPS, anybody with minimum technical skill can use a VPS and we help you to find the answer for your technical questions. VPS are suitable to be used as webservers, games servers, FTP servers, mail servers, database servers


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How do I upgrade my VPS?

You can upgrade your VPS from the control panel to get more resources as permanently. You just write an email to support@7hillscloud.in with the plan which you want to upgrade your VPS.


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How long does it takes to activate a VPS?

Your VPS will be activated after 24 hours of your payment has been processed. This process may take longer in the event that we need to manually validate your payment details as part of our anti-fraud policy.


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Can I partition the VPS?

Yes, the VPs can be partitioned and you can host multiple sites or projects for many clients (by allocating a customizable volume to individual private spaces). This VPs Is your server and your space you can organize it as you see it.


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Do I have Console Access?

Our VPS interface gives you the web based console access for Linux VPS.


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What hardware is using for hosting a VPS server?

We use branded servers with latest Intel Xeon processors and enterprise class SSDs and HDDs. The storage is protected by either hardware RAID or (in case of SSD) built in enterprise level protection.


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Can I customize my VPS?

Yes, Sure, You can use your VPS to install applications with root access and to host unlimited domains. With these capabilities you can indeed customize your overall computing environment.


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Windows VPS

Do you provide full RDB access with your windows VPS hosting package?

Yes, we provide full Remote Desktop Access with our Windows VPS Hosting Packages and you can also install any custom application on it.


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What is windows VPS hosting?

Windows VPS server means that runs the Operating System from Microsoft known as windows server. Now a days there are different versions of windows server in use.


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Windows VPS is easier than using Linux VPS?

A common mistake is that the windows VPS Hosting plans are easier than the Linux VPS plan to people who don?t know the Linux and who never used Linux Operating System, That may be the case back before 1990?s but now a days if you know how to point and click and can fill out an online form you can use a Linux VPS hosting plan


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Linux VPS

What is Linux VPS hosting?

Linux VPS?stands for?Linux?based Operating System running on a Virtual Personal Server. Virtual means the server runs in the memory of the host computer. A host computer can have several virtual servers running on it.


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Linux VPS?s are safe than the Windows VPS?s?

Generally speaking a Linux web server may be less endangered to exploits than a Windows server, but from a security standpoint. Your website is far more vulnerable to exploits by what you place on your virtual private server. That is why managed hosting plans usually do not allow you to place anything on the server without the prior approval of the system administrators.


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How Can I access my server or remotely manage it?

For all our Linux/Unix servers we enable SSH by default.


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General

What is Web hosting?

Web hosting is the process of renting space and bandwidth through a company so that your website will be online. It means that you can publish your website so that anybody in the world can visit your website on the web. You can either pay a web hosting company for your website hosting or you can opt for free hosting. If you go for free hosting then you will have banner ads or pop-ups on your website. If you pay you will have no adverts and will be in complete control of your website.


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What is web space?

Web or disk space is the size that your website will be occupy. All the pages, words, images, scripts, databases and other files take up space. Your logs details and emails will also take space. This space is measured in Bytes, Kilo Bytes and Mega Bytes.


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When can I start my site hosting?

You can host you website as soon as it activated. Normally, orders are activated within 24 hours of your payment succeeded.Once your order is activated, you will receive a mail with your login details and FTP credentials to access and upload your website.


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Shared Hosting

What is shared hosting?

In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.


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What is data transfer or bandwidth traffic?

The amount of information which is downloaded from your site is known as data transfer or bandwidth. Each time someone visit your website?s information which is contained your site is transferred from the webserver to your site visitor?s computer over the internet.


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What is the address of my website?

When you are sing up for hosting space with us, first you have book a domain name (www.yourdomainname.com) which is you can use to visit your website in browser. Your domain name will be your business address in online. You can view your website using any of the following: http://yourdomain.com,http://www.yourdomain.com


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Reseller Hosting

What is reseller hosting?

Reseller hosting is a form of web hosting, where the account owner has the ability to use their allotted hard drive space, bandwidth to hosts websites on behalf of third parties.


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How do I start reselling?

Once your hosting account is activated, your domain name is linked with your hosting package then you can go ahead and start setting up your reseller business. There are two main stages to start reselling. Backend setup ? Creating packages, setting up the billing platform, Defining Configuration of the new accounts, etc. Frontend setup ? Building a website from where people to buy services from you.


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Will I have unlimited access to update my pages?

Yes, you have unlimited access to update your web pages, FTP/File manager.


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Can I upgrade the plan easily?

Yes, according to your website requirements you can upgrade your package whenever required.


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General

What is Cloud Hosting?

Cloud Hosting Is the extremely popular from the past few years. The main concept of cloud hosting is Divide and Rule. The resources needed for maintain your website are spread over cluster of servers that works together is termed as ?Cloud?. In case of server crash it will reduce the chances of downtime


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Difference between Cloud hosting and Shared Hosting?

Shared hosting is a website hosted on the same server as many other sites, here the all domains shares the same resources such as CPU and RAM from the same server. Cloud hosting is the process of several server working as one. Here your website hosted not only on one server but on several server which is connected to work as one. Cloud hosting has the ability to handle high traffic spikes. If one server is can?t accessible, Data is retrieved and processed by other available server with no downtime.


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How reliable is your cloud hosting?

Our Cloud Hosting offers you High reliability. To ensure safety and protection the cloud sites are automatically distributes mirrored of multiple copies of your data over multiple devices.


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Will you help me with Migration on Cloud Hosting?

Yes, we will migrate your cPanel accounts to our Cloud Servers.


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Do I Need Cloud Hosting?

The Cloud computing market are growing now a days because the companies are aware of cost saving benefits and cloud. With Hardware services, companies are able to use the cloud service provider's equipment (storage, hardware, servers, and networking components) With Software services, companies' applications are hosted by the cloud service provider and are made available over a network saving costly deployment and maintenance costs.


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Public Cloud

What is public cloud?

Public cloud is based on the basic cloud computing framework which consists of files, application, storage and services available for the public over the internet.


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Does Public Cloud come SSL enabled?

HTTPS is enforced for all communications between cloud servers and players, as well as user sessions. Public Cloud data is segmented at the logical level between multitenancy accounts. Only a restricted group of Cloud Operations engineers, with justified and documented reason for accessing the cloud instances would be able to have access as part of support requirements. In addition, all access is audited.


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What back-up processes are in place with Public Cloud?

Frequent backups are taken of the Public Cloud instance; these are stored within the local datacenter and offsite. All backup data is encrypted during transmission and at rest.


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Private Cloud

What is a private cloud?

Private cloud is under control of corporate IT department which consist of files, applications, storage and services implemented and protected with in a corporate firewall for the benefit of the users. Private cloud would be highly virtualized and slinging together mass amount of IT infrastructure into one or few easily managed logical resources pools.


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How do I protect my enterprise private cloud infrastructure?

Organization looks for a robust-TI solution and that delivers security. This can be easily done in private cloud than public cloud. Private cloud lets TI takes greater control on securing not only the data and the applications, policies and cloud environment so your information is in private cloud are secured.


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Hybrid Cloud

What is hybrid cloud?

The hybrid cloud is the configuration of two or more well define cloud infrastructure that remains unique organization and bond together using standardized technology that enables data and application portability.


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Are hybrid clouds are more or less secure than private cloud?

In hybrid cloud there is a shared control security is available. While the public cloud provider keeps their hardened and protected infrastructure and application offerings the customer is responsible for the security within their own infrastructure and applications along with access management controls to safeguard only the proper individuals have the correct level of access.


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General

Why do I need an Email solution?

If you are starting a new business, using the free email services like Gmail, Yahoo, etc.., that will not create a professional image. Our email Solutions are professional and cost-effective. yourbusiness@gmail.com will always look cheaper and less professional than yourname@yourbusiness.com.


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Why do I want to get email here?

•Your own unique name - Professional and personalized email address with your company name.
•Online and Telephone support- We provide friendly customer support to help you, if you have any problems with your email services.


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Are the emails are scanned for spam and viruses before it hit to my inbox?

Yes, the emails are scanned for spam and viruses before they reach the inbox, and our anti-virus software are there to filter unwanted emails.


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What is mail account?

A mail account is mail box that holds your emails on server until you open the mail with a mail program.


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Do you offer webmail?

Yes, you can be able to access your mail from the web, from any remote location which has the connection to the internet. We provide pre-installed webmail provision, which can be access at http://mail.yourdomain.com . Alternatively, your hosting plan allows you to install a huge variety of customizable webmail applications


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What is SPAM?

‘SPAM’ or ‘Unsolicited Commercial email’ is e-mail that is both unsolicited by the recipient and sent in substantively identical form to many recipients. A common synonym for spam is unsolicited bulk e-mail (UBE). Some definitions of spam specifically include the aspects of email that it is unsolicited and sent in bulk. We do not tolerate the sending of unsolicited commercial email or “SPAM” at all.


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How do I access my mail account?

Once your service is activated, access to your mail using the credentials and the URL shared by your support member. You can also configure your mail in any internet enabled devices.


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I've forgotten my password, what to do?

You can reset your password by contacting our support team at anytime


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Deposit Mail

What Deposit mail hosting?

If you need a bunch of email accounts (1000+) to your employees/students simply say as deposit mail hosting.


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How the mail delivers?

Mail delivery is first attempted to the primary mail server (indicated by the MX record with the lowest MX priority number). If that server is not reachable, then delivery is attempted to the mail server with the second lowest MX priority number. If the second lowest mail server in priority is unreachable, then the mail will be delivered to the server with the third lowest MX priority, etc.


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Office 365

What is office 365?

• Office 365 (O365) is a fully-integrated suite of services geared to help people collaborate more effectively.
• Office 365 refers to subscription plans that include access to Office applications plus other productivity services that are enabled over the Internet (cloud services). Office 365 include plans for use at home and for business.


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How much space do I get with Office 365?

Each Office 365 mailbox has a quota of 50GB.


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What is the maximum allowed size for my attachments?

The maximum allow attachment size is 25MB.


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G Suite

Why I have to buy Gsuite from We, When I can directly buy it from Google?

We offer the product at a similar pricing with the additional advantage of managing all your web based services under one panel


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Is Gsuite is compatible with email client I use daily?

Yes, based on the email client you can choose either IMAP or POP mail protocol for your use. If you?re switching from Microsoft Exchange or some other outlook service you can use Gsuite synchronize.


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Can I transfer my current Gsuite account to your company?

Yes, you can transfer your current Gsuite account to us.


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Can I use my own domain for Gsuite? What will happen if I don?t have an own domain?

To use Gsuite, you need a domain name is what comes after the www.yourcompany.com. If you already have a domain, enter it when your sign up. If don?t have a domain or need new one you can purchase that domain name (if available).


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General

What is a domain name?

Domain names are the unique identity forms of Internet addresses, and are commonly used to find web sites.
For example, the domain name 7hillscloud.in is used to locate the web site.


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How do I renew my domains?

? Login to your account.
? Choose the Domains option from the menu. Select all the domains you would like to renew.
? Select the Renewal Options tab.
? Select Renew Now and click Submit. This will take you to confirm your choices and process your payment.


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There are errors in my whois info. What do I do?

? Select Domains from the menu in your account.
? Select the domain you wish to modify your whois.
? Edit the Contact information.
? Confirm and save


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May I use other registrars?

Yes.You may choose to use any registrar under any top-level domain (TLD) that suits your needs. pair Networks will configure nameservers for your domain name and provide that information to you. We can host any domain name you like.


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Does it cost anything to transfer my domain, or update the contact details?

No,All these services are done free of cost


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Does it cost anything to transfer my domain, or update the contact details?

Use the WHOIS service to look up the WHOIS record for your domain name. It may take up to ten minutes following registration for a domain name to appear in the WHOIS database.


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How to search a domain?

? Go to Domain Name Registration tab
? Provide the domain name in the search field.
? Choose the extension from the drop down list
? Click on the search button and Add to cart
? Confirm your technical and billing information
? And pay for the domain to own it


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General

What does browser compatibility mean?

When a browser or operating system experienced an SSL or code signing certificate, it checks that the certificate is trusted and valid. An SSL certificate is signed by a trusted. As an established, globally recognized certificate authority, Thawte root certificates have been pre-installed in most major browsers since 1996.


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What are the securities do you provide?

We are providing both physical level and digital security to our data centre.


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What is a certificate signing request or CSR?

The CSR is a public key that generate on your server according to your server software instruction. The CSR is required in time of SSL certificate enrollment process because it validates the particular information about your web browsers


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SSL

What SSL certificate?

SSL certificate is a digital signature. SSL certificate is also known as public key identity certificate. SSL secures online data transaction between the web browser and server.


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What is public and private key?

Encryption is mathematical process of coding and decoding information. Each SSL contains a public/private key pair. The private key with a code encrypted and public key is used to decode it. The public key is incorporated with the SSL and shared on web browser; private key is installed on server and never shared with anyone.


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Dedicated Firewall

Who needs firewall?

If you plan to connect to the internet in your home or company you will in need of firewall and the increased penetration of broadband internet connection to the home and their always on interconnection make home security even more important.


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What does a firewall do?

A firewall investigates traffic as it enters, one of its interfaces and applies rule to the traffic in nature, permitting or denying based on these rules.


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